X-Golf Clyde North has been named Victoria’s best hospitality business for customer service at the Australian Achiever of the Year Awards, marking the second consecutive year an X-Golf has taken out the state’s most prestigious customer service award.
The back-to-back wins mean an X-Golf venue has recorded the highest percentage of customer satisfaction in Victoria’s hospitality category for two years running – an outstanding achievement that reinforces the network’s reputation for delivering exceptional customer experiences.
Following X-Golf Geelong’s win in 2025, the latest honour has been awarded to X-Golf Clyde North, owned and operated by husband-and-wife franchisees Steve and Chyena Goodluck.
“Customer service for us is about far more than completing a transaction. It’s about making people feel welcomed, comfortable, included and valued from the moment they walk through the door,” Steve said.
At X-Golf Clyde North, that commitment to customer service is reflected in the experience customers receive every time they visit. The venue has built a strong reputation for creating a welcoming, attentive environment where visitors feel genuinely looked after, helping deliver the high level of satisfaction that has now been recognised at a state level.
Rather than relying on a one-off approach, X-Golf Clyde North has developed a culture where genuine engagement, attentiveness and inclusivity are part of the overall experience. Customers are made to feel comfortable whether they are experienced golfers, first-time players, families, women, juniors or social groups, reinforcing X-Golf’s position as a hospitality and entertainment experience where the guest remains at the fore.
“The relationships we build with our customers are a huge part of what makes this venue special,” Chyena said.
“Many of our regulars feel like family and that personal connection is something we’re incredibly proud of.”
That focus on genuine engagement with their guests extends beyond the venue through support for sporting clubs, schools and community organisations.
X-Golf Clyde North has supported organisations including Berwick Football Club, MYC Gymnastics, Bonbeach Auskick, Devon Meadows Cricket Club, Narre Warren Junior Football Club, Devon Meadows Primary School, Moodemere Scout Group and Balla Balla’s Biggest Morning Tea team through donations, fundraising support and community partnerships.
This exciting announcement adds to the venue’s previous recognition as a Top 3 finalist in the City of Casey Excellence in Community and Customer Support Awards in 2025.
For Steve and Chyena, the Australian Achiever recognition is ultimately a reflection of the team behind the experience.
“We’re very proud of our team and the care they put into every customer interaction,” Steve said.
“To have that recognised through an award based on customer satisfaction is incredibly meaningful.”
The win adds to an impressive 12 months for X-Golf, with venues across the network and X-Golf Group itself achieving a strong run of awards and finalist positions including Franchisor of the Year Award (26 – 50 units) at the Franchise Council of Australia’s 2026 National Franchise Industry Awards last June.
With two consecutive Victorian Australian Achiever wins now secured, X-Golf continues to set the benchmark for customer service across the network.
A very big congratulations goes out to the entire team at Clyde North!
